Response time exceeded 00:05:00
A lead who does not hear back in minutes is already calling the next name on the list.
MIT and a pile of industry studies keep repeating the same ugly number: contact in the first five minutes is a different sport from contact in the first hour. Your ads did their job. Your silence undid it. We treat this as an engineering SLA, not a motivational poster for the team.
fix — Instant SMS/email from GoHighLevel, missed-call text-back, and an internal ping if a human still needs to jump in.